Booking Terms & Conditions
Company Cancellation Policy
Day Touring and Alice Springs Transfers – If booking is cancelled within 48 hours or passengers fail to load there is a strict, no refund policy. Cancellations outside of this time are fully refundable, unless otherwise stated. Private Touring:
30 days or less – no refund.
Travel insurance is NOT included. We strongly recommend that passengers have their own travel insurance. Tailormade Tours cannot be responsible for tour program alterations due to unforeseen circumstances e.g flooding, acts of nature, missed flight connections, cultural events, road closures, medical evacuations, illness, injury, damage to personal belongings or loss of property and not being able to travel on the confirmed departure date.
Any personal expenses incurred by a passenger as a result of any delay, alteration or curtailment of any tour is at the sole responsibility of the passenger. Tailormade Tours is unable to guarantee exact arrival and departure times and is not liable for any failure to make connection with or guarantee operation of any particular service. Any unused portion of a tour for whatever reason is not refundable. Whilst Tailormade Tours will take reasonable steps to provide an enjoyable tour, Tailormade Tours accepts no liability for any loss of enjoyment whatsoever or howsoever experienced by the passenger.
Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to events which are beyond our control.
Some tours involve travel in outback areas and the operator reserves the right to alter itineraries and vehicles as necessitated by weather, road and other operational conditions prevailing at the time. Any personal expenses incurred by a client as a result of any delay, alteration or curtailment of any tour, whether caused by flooding or any other cause are the responsibility of the client. Clients are strongly advised to take out travel insurance.
Throughout the year the Uluru (Ayers Rock) climb may close unexpectedly due to Aboriginal Cultural reasons or inclement weather conditions prevailing at the time such as high temperatures, rain, strong winds, storms, low lying clouds or insufficient light. During the hotter months of the year the National Park Rangers may also preclude access to the Valley of the Winds Lookout. This will be substituted with the Kata Tjuta Gorge Walk. Kings Canyon Rim Walk may also close due to the weather conditions mentioned above.
All rates are in Australian Dollars and include GST
On all Tailormade Tours, children under 18 years must be accompanied by an adult. Clients with disabilities are welcome on Tailormade Tours providing they are accompanied by an able – bodied companion and do not require special assistance from Tailormade Tours personnel. Tailormade Tours reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of tour / transport travel and who may require services and facilities that Tailormade Tours cannot guarantee will be available. You agree not to hold Tailormade Tours responsible for any decision made by Tailormade Tours to refuse to carry passengers, provide any facilities or service. Tailormade Tours has absolute discretion to withdraw from or curtail any persons participation in any tour or activity who becomes objectionable to other passengers, or becomes a hazard to themselves or other passengers.
Days Of Operation:
Tailormade Tours operates 365 days a year / 7 Days a Week / 24 Hours a Day.
Public Touring is not operated on Good Friday, Christmas Day, Boxing Day and New Years Day.
Hermannsburg Precinct is usually closed for three months in December, January and February.
Under 5 Free of Charge 5- 15 Child Rate
There are no child rates on transfer services - only public touring.
Tailormade Tours has a child capsule and a booster seat.
If required Tailormade Tours can provide this complimentary if not in use.
Smoking and Drinking
By way of Government and Company regulations, smoking and drinking is prohibited inside our vehicles, however regular stops are made for the comfort and enjoyment of all passengers.
Fleet vehicles are all luxury and fully air – conditioned
All our guides are English speaking but we may be able to organize multi lingual guides and this will be at an additional cost and is subject to availability.